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General Shipping Information We promise to process and ship your orders with care because we know you are trusting us to deliver the fabrics for your next quilt! Orders made between Tuesday and Thursday will ship within 24 hours of your order, any orders made Friday and Monday will be shipped within 24 hours of receiving your order. We may contact you by phone or email with any discrepancies or more information that may be needed. We endeavor to keep our inventory system up to date, however if there is an issue with your order we will contact you before shipping. We ship all items through Canada Post. Shipping rate are based on the amount of your order. We use a variety of packaging including Canada Post Flat rate boxes. If we can ship for a lesser amount we will adjust your shipping once your order is processed. International Shipping All International Orders can currently be done via email or by calling us at 780-682-2666 (please write down the SKU # as reference for each product). We provide shipping to all international destinations at the actual cost of shipping. Shipping options available will depend on the destination Country. Any duty, taxes, or customs charges owing remain the responsibility of the customer. Privacy Policy Country Stitches values your right to privacy. We promise that we will never share or sell any of your personal information with any person outside our organization, unless obligated to do so to comply with the direct order of law enforcement officials. Country Stitches Quilting and Fabric Ltd. gathers and uses your information in several ways. 1. To process your order for the goods and/or services that we sell, for which you have placed an order. 2. We may contact you via email, or via telephone to clarify order information or discrepancies with your order. 3. To send correspondence to you for products and services that you have signed up for such as newsletters. All information is collected using secure SSL encrypted processes to ensure your safety and security. Information is stored with our website provider and Payment Provider. You can review their Privacy statements here: LikeSew: https://www.likesewwebsites.com/privacy-policy.htm. Transnational: https://gotnpayments.com/privacy-policy By using our website, you are deemed to have consented to our privacy policy.